Case Study
Griffin Health, striving to be the pioneer in person-centered care, faced an ambitious challenge: to extend their person-centered care approach to the Intensive Care Unit (ICU). In the context of life-threatening situations, the emphasis in the ICU often revolves around immediate medical interventions and monitoring vital signs. This may lead to a reduced emphasis on the human aspects of care. But that did not suit Griffin at all.
Griffin wants to provide person-centered, compassionate care. In their aspiration to abide by the guidelines from the Society of Critical Care Medicine’s (SCCM) ICU Liberation Bundle, they found it challenging to implement Family Engagement in a meaningful way. Although the SCCM labels Family Engagement as crucial, there isn’t a lot of practical guidance available on how to realize it.
Enter our innovative solution: the Post-ICU digital diary Griffin recognized its potential to transform patient care and family engagement within the ICU setting. However, as with any new leading-edge solution, they had questions and concerns.
This case study examines three key challenges Griffin Health faced and reveals how we overcame them together.
“Diaries are a proven and cost-effective intervention for decreasing depression, anxiety, and PTSD”
Griffin Health faced the following challenges:
How does the Post-ICU digital diary save professional caregivers time?
Griffin now agrees that Post-ICU wasn’t only able to address the initial apprehension, but rather emerged as a time-saving asset within their demanding ICU environment.
The challenge of how to handle liability is a very understandable question, which has fortunately already been answered many times. And not just by our own experts, but also by independent scientific studies.
For example, Cazares-Machado et al. (2017) found several effective ways to minimize litigation claims when using ICU diaries. Two of them we would like to point out:
Another way we work to minimize litigation risk can be found in our training sessions. When we implement Post-ICU in a new hospital, training sessions are an essential part of the implementation.
The data that is entered and saved in the Post-ICU diary are very sensitive. It makes sense that consent needs to be handled carefully. That is why the Post-ICU diary manages consent on two levels:
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